Return & Refund Policy

Last Updated: June 22, 2026

At Nice'N'Lovely Superstores, customer satisfaction is our priority. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Return Eligibility

You may return products under the following conditions:

• Products are damaged or defective upon delivery
• Wrong items were delivered
• Products are expired or near expiry
• Return request is made within 24 hours of delivery

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (fresh produce, dairy, frozen foods)
• Opened or used products
• Products without original packaging
• Personal care items that have been opened

How to Return

To initiate a return:

• Contact us within 24 hours of delivery
• Provide your order number and reason for return
• Take photos of damaged or defective items
• Keep products in original packaging

Refund Process

Once your return is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to your original payment method
• You will receive a confirmation email once processed

Replacement Option

Instead of a refund, you may choose to receive a replacement for damaged or defective items. Replacements will be delivered at no additional cost.

Contact Us

For return requests or questions, contact us:

WhatsApp: +234 704 362 9834
Email: Nicenlovelyintl@gmail.com
Phone: 0704 362 9834